ek333's Privacy Policy
Our complete policy on how your personal information is collected, stored and kept secure is presented in detail here.
Introduction and Applicability
Welcome to the ek333 platform. This privacy policy ("Policy") applies to the ek333vip.cam website and all related services. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms described in this policy.
The purpose of this policy is to inform you with full transparency about what information ek333 collects, why it collects it, and how it is kept secure. We believe you should have full control over your personal information, and our services are operated accordingly.
This privacy policy is an inseparable part of our Terms and Conditions and both documents should be read together. In the event of any conflict, the interpretation in the privacy policy will take precedence.
What Information Is Collected
ek333 collects only the information necessary to provide services and ensure security. A detailed description of the information collected is given below:
2.1 Registration and Identity Information
When creating an account, you are required to provide the following information:
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID card or passport details for identity verification (where applicable)
2.2 Financial Transaction Information
Your mobile banking number (bKash, Nagad, Rocket or Upay) is stored for deposits and withdrawals. ek333 does not store sensitive information such as card numbers or bank account numbers.
2.3 Technical and Browsing Information
When you use ek333, the following information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Time of site access, session duration and pages visited
- Referral URL (the source from which you arrived at the site)
2.4 Gaming Activity Information
Your betting history, win/loss records, bonus usage and game preferences are stored on ek333's servers. This information is used for account management and security.
Purpose of Using Information
ek333 uses your information only for the purposes described below. Your information is not used for any other purpose without your consent:
3.1 Account Management
Information is used to complete the registration process, verify identity, confirm account login, and properly manage your profile.
3.2 Service Delivery and Improvement
Information is used to process deposits and withdrawals, provide bonuses and promotions, determine VIP levels, and improve the overall user experience.
3.3 Security and Fraud Prevention
Information is analysed to detect multiple accounts, prevent unauthorised access, monitor suspicious financial activity, and maintain platform security.
3.4 Communication and Support
Your mobile number and email are used for important notifications, transaction confirmations, password recovery OTPs, and customer support. If you do not wish to receive promotional messages, you can turn this off from your own profile.
Information Storage and Retention
ek333 stores your information on secure servers. The retention period depends on the type of information and the requirements of the service.
- Information for active accounts is retained for as long as the account remains open.
- Financial transaction records are kept for the required period even after an account is closed.
- Information for inactive accounts is reviewed after a set period and deleted if no longer needed.
- Information that is no longer needed is removed following a secure deletion process.
Sharing Information with Third Parties
ek333 does not sell your personal information or transfer it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Only the information necessary to complete the service is shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and security service providers. These partners are contractually bound to keep information confidential.
5.2 Game Providers
Our game providers — including Pragmatic Play, PG Soft, JILI and Evolution — may receive the minimum information necessary for proper game operation. They are also bound to protect that information.
5.3 Legal Obligations
ek333 may be required to provide information pursuant to a legal directive, court order, or request from a lawful authority. In such circumstances, we will make every effort to inform you within the limits of the law.
Cookies Policy
The ek333 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, verifying security tokens, and saving language preferences. Without them, the site does not function properly.
6.2 Functional Cookies
These cookies are used to remember your preferred game categories, interface settings, and previous visit information. They make your experience more personalised.
6.3 Analytics Cookies
Anonymous analytical data is collected to understand which parts of the site are used most and where improvements are needed. You can manage cookies from your browser settings, though some features may not work as a result.
Information Security Measures
ek333 employs industry-standard technical and administrative measures to protect your information. Our main security layers are described below:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain form; strong cryptographic hashing is used.
- Access Control: Only authorised staff can view user information, and only to a limited extent.
- Regular Security Audits: Server and application security is regularly reviewed by specialists.
- Firewall and Intrusion Detection: Suspicious activity is automatically identified and blocked.
However, 100% security on the internet cannot be guaranteed. You are therefore encouraged to use a strong password and not share your login details with anyone.
User Rights Regarding Information
As a user of ek333, you have the following rights over your own personal information. In line with our Responsible Gaming Policy, ek333 is always committed to protecting users' interests.
8.1 Right to Access Information
You can view the personal information stored about you by accessing your profile at any time. If you need more detailed information, please contact our support team.
8.2 Right to Correct Information
If any of your information is incorrect, you can request that it be corrected. Providing accurate information is also important for your own security.
8.3 Right to Close Account
You may permanently close your ek333 account at any time. After closure, all information except the necessary financial records will be deleted.
8.4 Right to Opt Out of Marketing Communications
You can change the notification settings in your account to stop receiving promotional messages or offer-related communications.
Protection of Minors
All ek333 services are intended only for persons aged 21 or above. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If we are informed that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted. For general questions, you will find detailed information on our FAQ page.
Process for Changing the Privacy Policy
ek333 reserves the right to amend this privacy policy when necessary. The policy may be updated if the scope of services expands, technology changes, or new legal requirements arise.
For significant changes, registered users will be notified by email or on-site notification. If you continue to use the site after a revised policy is published, you are considered to have accepted the updated terms.
We therefore recommend checking this page from time to time. To learn more about us, visit the About Us page.
Privacy Contact
If you have any questions, complaints, or requests regarding this privacy policy or your personal information, please contact our support team. ek333's support service is available seven days a week, twenty-four hours a day, in Bengali and English via live chat and email.
You can send data protection requests to: [email protected]
After receiving your request, we will respond as quickly as possible and within the applicable timeframe. For matters related to personal information, action will be taken after identity verification.